Refund policy

If you’re not completely satisfied with your purchase, please reach out to us. Online orders may be returned for a refund within 14 days of the shipping date. Once we receive your return, refunds will be processed back to your card within 10 days and should appear on your statement within one to two billing cycles.

Please note: we strongly recommend insuring your return shipment, as The Monograma LLC.  cannot be held responsible for lost or damaged items during transit.

Shipping and handling fees are non-refundable. Returned items must be unworn, unused, and in their original condition. All returns will be inspected upon arrival, and refunds are subject to approval. Don’t forget to include a copy of your receipt with your return.

Kindly note that personalized or custom-made items cannot be returned or refunded. We encourage you to carefully review all spelling and details before placing your order. While we will do our best to accommodate any requested changes after an order is placed, we cannot guarantee them. Thank you for your understanding.

To start a return, you can contact us at themonograma@gmail.com. Please note that returns will need to be sent to the following address: will be provide by email 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themonograma@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themonograma@gmail.com.